In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss strategies for delivering excellent customer service. Specific topics include: 

• Identifying points of contact with patients and clients that are opportunities to deliver a good experience. 
• Creating a culture of customer service.
• Empowering employees to best serve patients and clients.
• Measuring your customer service.