Getting the Most Value From Customer Surveys

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Leveraging the Laboratory

Mayo Clinic Laboratories

36 episodes

3 days ago

A Mayo Clinic podcast for administrators, outreach managers, and laboratory professionals hosted by Jane Hermansen, outreach manager at Mayo Clinic Laboratories, on how to best leverage and optimize the laboratory for patients, clients, and staff.

All content for Leveraging the Laboratory is the property of Mayo Clinic Laboratories and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Getting the Most Value From Customer Surveys

Leveraging the Laboratory

24 minutes

9 months ago

Getting the Most Value From Customer Surveys

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss and share tips related to gathering customer input, including:

The various audiences that can provide valuable feedback.
Specific examples of the type of feedback to gather from each audience.
Insights on designing and sending surveys to maximize participation.

Visit mayocliniclabs.com to find the survey instruction guide and article about surveying discussed in this episode.