Outreach operational plans are designed to provide excellent customer service, support staff efficiency, and maintain high quality. As with any business, laboratories may face unexpected circumstances that temporarily impact operations. 

 In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about how to establish processes that allow outreach programs to efficiently recover from road bumps and minimize visible impact to the customer. 

Their discussion topics include:

• Navigating inclement weather and adverse events that may impact courier services.
• Managing disruptions and outages to the information technology systems.
• Preparing effective downtime plans.
• Maintaining operations during a staffing shortage.