Kirk Kinnell is a retired Crisis Negotiator and former Head of Hostage Negotiations with 30 years of experience. Having worked in law enforcement and the Armed Policing unit in Scotland, he attended roughly 250 incidents to successfully save the lives of people in crisis and contemplating suicide. In this episode, Kirk shares the 7 steps to listening with impact, the importance of finding the shared common objective, and how he put his negotiation skills to work after experiencing unimaginable loss in his life.