This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there are even more calendars to juggle, and not everyone experiences this season as joyful. In this episode, Jen talks with Kathy Fava, an experienced support leader with practical ideas for navigating D...
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This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there are even more calendars to juggle, and not everyone experiences this season as joyful. In this episode, Jen talks with Kathy Fava, an experienced support leader with practical ideas for navigating D...
Courage to Teach: How Help Scout Turns Classes into Revenue
Live Chat with Jen Weaver
39 minutes
9 months ago
Courage to Teach: How Help Scout Turns Classes into Revenue
What do you do when 1:1 product demos become unsustainable? If you're Alison Groves, you scale—strategically, efficiently, and with a whole lot of heart. Alison, Customer Education Lead at Help Scout, joins Jen to break down how she turned live classes into a high-converting, one-to-many program. With a background in support and onboarding at places like Zapier, Highrise, and Customer.io, Alison brings 10+ years of experience and an incredibly practical approach. She shares the full blueprint...
Live Chat with Jen Weaver
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there are even more calendars to juggle, and not everyone experiences this season as joyful. In this episode, Jen talks with Kathy Fava, an experienced support leader with practical ideas for navigating D...
