This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there are even more calendars to juggle, and not everyone experiences this season as joyful. In this episode, Jen talks with Kathy Fava, an experienced support leader with practical ideas for navigating D...
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This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there are even more calendars to juggle, and not everyone experiences this season as joyful. In this episode, Jen talks with Kathy Fava, an experienced support leader with practical ideas for navigating D...
How to Use AI to Audit, Scale, and Train Your Team With Confidence | Episode 17
Live Chat with Jen Weaver
37 minutes
5 months ago
How to Use AI to Audit, Scale, and Train Your Team With Confidence | Episode 17
AI isn't something you turn on like flipping a switch. Chances are, your team is already using it. That chatbot pilot you ran and the sentiment analysis humming along in your stack, those are AI at work. The challenge isn't adoption, it's making it work for you instead of against you. This week, I’m joined by Jen McCorkle, a data-driven leader with 25+ years of experience in revenue generation and analytics, for a grounded, tactical conversation about how AI is reshaping customer support from...
Live Chat with Jen Weaver
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there are even more calendars to juggle, and not everyone experiences this season as joyful. In this episode, Jen talks with Kathy Fava, an experienced support leader with practical ideas for navigating D...
