A new podcast looking at the reality, the highs and the lows, of running a small business.
Do you run a small business? Where do you go to find advice, or just somewhere you can hear others relate to the rewarding yet often overwhelming journey that is owning and running a small business?
We’re Ben, Ben and Laura and we’re all small business owners at different stages in our own small business journey. Since we started hanging out we discovered that we’ve got so much in common when it comes to running our businesses, and yet we’re having conversations together that we weren’t hearing anywhere else.
So we thought, why not have those conversations ourselves and share them?
We want to talk frankly and openly about our experiences of running a small business: the good, the bad, the strange, the stuff no one tells you when you’re starting out and the things we all go through and want to talk about more.
It’s not all ‘hustle’ and hanging out with the entrepreneur crowd, it’s often working out how to get business through the door and make sure you’re not alienating your entire family in the process!
So if you’re running a small business then join us. Listen and let us know what you think!
Hosted on Acast. See acast.com/privacy for more information.
A new podcast looking at the reality, the highs and the lows, of running a small business.
Do you run a small business? Where do you go to find advice, or just somewhere you can hear others relate to the rewarding yet often overwhelming journey that is owning and running a small business?
We’re Ben, Ben and Laura and we’re all small business owners at different stages in our own small business journey. Since we started hanging out we discovered that we’ve got so much in common when it comes to running our businesses, and yet we’re having conversations together that we weren’t hearing anywhere else.
So we thought, why not have those conversations ourselves and share them?
We want to talk frankly and openly about our experiences of running a small business: the good, the bad, the strange, the stuff no one tells you when you’re starting out and the things we all go through and want to talk about more.
It’s not all ‘hustle’ and hanging out with the entrepreneur crowd, it’s often working out how to get business through the door and make sure you’re not alienating your entire family in the process!
So if you’re running a small business then join us. Listen and let us know what you think!
Hosted on Acast. See acast.com/privacy for more information.
Welcome to Season 3 of Living the Small Business Life! In our first episode we recap the end of 2024, discussing highs, lows, and market hesitancy.
Then we dive into our strategies for 2025, highlighting plans for growth and customer retention. With personal anecdotes and insights, this episode provides valuable perspectives for small business owners facing uncertain times.
Don't miss out on hearing from upcoming guests and learning effective business strategies - hit subscribe to get the next episodes straight away!
00:00 Welcome to Season Three
00:30 Reflecting on 2024
01:12 Business Hesitancy and Market Uncertainty
03:43 Changes and New Beginnings
05:01 Starting Fresh in 2025
08:54 Launching a New Business
12:38 Strategies for Growth and Retention
22:25 Customer Retention Challenges
24:01 Challenges in Customer Retention
24:57 The Impact of Relationships on Business
27:23 Customer Service and Retention Strategies
29:14 Dealing with Customer Loss
31:12 Balancing New and Existing Customers
33:05 Strategies for Long-Term Customer Relationships
44:18 The Cost of Losing a Customer
48:47 Conclusion and Upcoming Episodes
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Hosted on Acast. See acast.com/privacy for more information.