$50M for More AI in Customer Support

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Machine Learning in Action

Lily Adelstein

9 episodes

6 days ago

Machine learning sounds cool, but is it useful? In our conversations, we tackle this question. Join us as we think out loud about machine learning in mobile apps, machine learning in the news and much more!

Technology

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Technology

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$50M for More AI in Customer Support

Machine Learning in Action

17 minutes 20 seconds

4 years ago

$50M for More AI in Customer Support

Customer service and support has been transformed by technology, and analysts predict it will experience even greater change in the coming years as it invests in and embraces artificial intelligence. That prediction took a big step closer to reality this week when SupportLogic announced they had raised an additional $50 million to help expand their AI-powered customer support platform offering.