What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
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What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
#175 – Naked Escape: Vom Sandweg zum Luxusresort – Marco Militzer, Regional General Manager at naked Group
Made in China
34 minutes
3 months ago
#175 – Naked Escape: Vom Sandweg zum Luxusresort – Marco Militzer, Regional General Manager at naked Group
In der heutigen Folge nimmt uns Marco Militzer mit nach Moganshan in eines der bekanntesten Naturresorts Chinas. naked Retreats liegt mitten im Grünen und hat gerade erst einen starken Taifun gut überstanden. Warum das in dieser ländlichen Region eine besondere Herausforderung ist, erzählt Marco gleich am Anfang. Marco hat viele Jahre in der klassischen Hotellerie gearbeitet, unter anderem bei internationalen Spitzenhäusern wie dem Ritz Carlton. Vor zwölf Jahren entschied er sich, noch einmal...
Made in China
What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
