What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
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What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
#183 – Can Small Players Survive China’s Retail Giants? Jean-Yves Lu, Founder & CEO of Epermarket
Made in China
31 minutes
1 month ago
#183 – Can Small Players Survive China’s Retail Giants? Jean-Yves Lu, Founder & CEO of Epermarket
In today’s episode, we got hungry and thirsty just listening to our guest. Jean-Yves Lu, Founder and CEO of Epermarket, joined us to talk about what it really takes to feed one of the world’s biggest cities. If you live in Shanghai, you’ve probably ordered from Epermarket before. If not, this is your chance to hear the story behind one of China’s most trusted online grocery platforms. Jean-Yves shares how a simple concern for food safety turned into a thriving business that now serves t...
Made in China
What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
