What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
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What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
#187 – China macht Tempo – und Europa schaut zu? Jochen Krisch (K5 / Exciting Commerce)
Made in China
30 minutes
2 weeks ago
#187 – China macht Tempo – und Europa schaut zu? Jochen Krisch (K5 / Exciting Commerce)
Wir haben heute einen ganz besonderen Gast: Jochen Krisch, Gründer von Exciting Commerce und Initiator der K5. Gemeinsam sprechen wir in Shanghai über den E-Commerce der Zukunft, Silk Road E-Commerce und die spannende Frage, was Europa von Chinas Handels- und Innovationskraft lernen kann. Jochen erzählt von der K5 China Tour, von WeChat Mini-Apps und Social Commerce und warum diese Technologien die Zukunft des Handels prägen. Außerdem sprechen wir über künstliche Intelligenz im Retail, neue P...
Made in China
What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
