Unlocking the Real Value of AI in Business with Rohit Kapoor

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Make It Real

EXL

2 episodes

13 hours ago

Artificial intelligence is changing the way real work gets done. But big ideas don’t drive change. People do. The ones who roll up their sleeves, modernize data, and bring AI to life where it matters most. In the workflow. This is for them. For you. The visionaries. The innovators. The leaders turning potential into performance and pushing their organizations forward. Everyone’s talking about the promise of AI and what it can do. On this show, we’re talking about making it real. Learn from the experts who are driving it forward and walk away with everything you need to bring AI to life in your organization.

Technology

Business

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Technology

Business

Unlocking the Real Value of AI in Business with Rohit Kapoor

Make It Real

22 minutes

6 days ago

Unlocking the Real Value of AI in Business with Rohit Kapoor

Many organizations are still struggling to bridge the gap between the promise of AI and its reality. So, how can leadership make AI work for them?

In this episode of Make It Real, Shirley Macbeth sits down with Rohit Kapoor, CEO and Chairman at EXL, to discuss AI adoption at the enterprise level. Rohit breaks down what businesses are getting wrong about deploying AI, the impact of AI on workflows, and real stories of how AI has transformed the way companies in complex industries work. He shares advice on picking the right cases for the use of AI, keeping human workers involved in AI adoption, and innovating with speed.

Key takeaways:

Why organizations aren’t seeing ROI from the use of AI
The importance of data health in making your org AI-ready
How AI improves customer experience

Highlights:
(00:00) Introducing Rohit Kapoor
(02:10) Why ROI in AI is still elusive for many businesses
(05:44) Finding the right use cases for AI
(07:32) The key role of data health in AI implementation
(10:31) AI success stories in insurance and utilities
(13:48) How AI helps businesses serve customers better

(15:22) Why humans still matter in an AI-powered org

(18:09) Lessons from EXL’s AI journey

(20:36) Innovating with speed

Resources:

Rohit’s LinkedIn: https://www.linkedin.com/in/rohitkapoorexl/

EXL website: https://www.exlservice.com/

Shirley’s LinkedIn: https://www.linkedin.com/in/shirleymacbeth/