We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
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We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
Angela MacDonald on her role as Complaints Champion for UK Government
Making Complaints Count
38 minutes 52 seconds
3 years ago
Angela MacDonald on her role as Complaints Champion for UK Government
Angela MacDonald, Deputy Chief Executive and Second Permanent Secretary of HMRC, talks to Rob Behrens about her career in the Civil Service and her role as Complaints Champion for UK Government organisations. She discusses the role of leadership in making sure organisations meet the new complaint standards and act on the learning from complaints.
Making Complaints Count
We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
