We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
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We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
Derek Richford on how personal tragedy led him to uncover serious failings in maternity care
Making Complaints Count
46 minutes 34 seconds
4 years ago
Derek Richford on how personal tragedy led him to uncover serious failings in maternity care
Derek Richford talks to Rob Behrens about the loss of his newborn grandson, Harry, at East Kent Hospitals University Trust. He explains how his sheer persistence uncovered the truth of what went wrong and eventually led to a criminal investigation at the Trust. He also tells us what organisations involved in the complaint process can learn from his family's tragic experience.
Making Complaints Count
We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
