We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
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We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
This week, we're joined by Paul from DEFRA, Gemma from University Hospital Birmingham and Tina from Natural England to discuss the Complaint Standards.
The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way. They help organisations to:
- deliver everyday good complaint handling
- meet the expectations of people making complaints about their service
- use feedback from complaints to make service improvements.
Gemma, Paul and Tina explain the difference the Complaint Standards have made to complaint handling at their organisations and the value of learning from complaints to drive improvements.
Making Complaints Count
We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
