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Marketing Talks
Catherine and Tom
281 episodes
3 hours ago
A woman and man discuss an interesting marketing topic in Japan.
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Marketing
Business
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All content for Marketing Talks is the property of Catherine and Tom and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
A woman and man discuss an interesting marketing topic in Japan.
Show more...
Marketing
Business
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Hoshino Resorts Kai Furoshiki Emotional Branding and Customer Experience
Marketing Talks
5 minutes 26 seconds
2 weeks ago
Hoshino Resorts Kai Furoshiki Emotional Branding and Customer Experience

This provides an in-depth analysis of Hoshino Resorts Kai's "Local Furoshiki" (traditional wrapping cloth) as a case study in effective emotional branding.

It explains that a strong brand evokes favorable emotions like affection and pride in customers, stemming from a unique identity or "essence" that differentiates it from competitors. It details how the furoshiki, which varies in color by location and doubles as a reusable amenity, functions as a "brand experience device" by encouraging collection, cultural appreciation through the act of wrapping, and creative activities like crafting a furoshiki bag handle.

This approach is positioned as "Five-Senses Branding," where the interplay of senses (especially sight and touch) deepens the customer experience, turning functional amenities into memorable, emotionally resonant items that foster strong brand loyalty and "supporting fan" behavior.

Marketing Talks
A woman and man discuss an interesting marketing topic in Japan.