In this episode of the MASFAAmeUP Podcast, Chad, Alex, and Emily gather to reflect on what’s energizing them as we head into the holiday season, and then diving in on a conversation about OB3 changes from the RISE committee, and then a little bit about preparing for and handling the growing challenge of fraud prevention.
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In this episode of the MASFAAmeUP Podcast, Chad, Alex, and Emily gather to reflect on what’s energizing them as we head into the holiday season, and then diving in on a conversation about OB3 changes from the RISE committee, and then a little bit about preparing for and handling the growing challenge of fraud prevention.
MASFAAmeUp - Ep. 20 - FA Customer Service Structure and Tips
MASFAAmeUP
33 minutes
5 months ago
MASFAAmeUp - Ep. 20 - FA Customer Service Structure and Tips
Join co-hosts Alex and Emily for a dynamic conversation as they dive into the heart of what makes great customer service in our profession. From managing high-stress peak seasons to ensuring the processes align with the front end business, this episode is packed with real-world strategies, leadership insights, and practical tips tailored for financial aid professionals. Whether you're new to the field or a seasoned expert, you'll walk away with fresh ideas to elevate your office's service and...
MASFAAmeUP
In this episode of the MASFAAmeUP Podcast, Chad, Alex, and Emily gather to reflect on what’s energizing them as we head into the holiday season, and then diving in on a conversation about OB3 changes from the RISE committee, and then a little bit about preparing for and handling the growing challenge of fraud prevention.
