In this episode of the Mastering Retention podcast, host Tom Hammond welcomes Thiago Leite, a seasoned professional from InnoGames, known for their work on Forge of Empires. Thiago shares his journey from mechanical engineering to game design, offering unique insights into the world of LiveOps. The discussion delves into the nuances of player segmentation, the intricacies of designing engaging live operations, and the art of balancing player experiences in games like Forge of Empires and Elvenar. Thiago's expertise shines as he explains how to cater to diverse player profiles, from different age groups to varied gaming preferences, ensuring a captivating and personalized gaming experience. This episode is a must-listen for anyone interested in the behind-the-scenes of game development, particularly in the realm of LiveOps and player engagement.