Frogs, hotel AI agents and customer automation with Jason Noronha

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Matt Talks Hospitality

49 episodes

21 hours ago

Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: https://hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: https://www.linkedin.com/in/matthijswelle/

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Management

Business

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Frogs, hotel AI agents and customer automation with Jason Noronha

Matt Talks Hospitality

25 minutes

1 month ago

Frogs, hotel AI agents and customer automation with Jason Noronha

No Wi-Fi, a cold shower and a power outage topped with a frog jumping in his face. That’s what greeted Jason Noronha in a budget guesthouse in Goa and inspired him to open his own hostel. Years later, frustrated by disconnected hotel systems, Jason created D3x, a platform powered by AI agents that route guest messages from any channel straight to the right hotel system. Today, Jason joins Matt to share how it all works.