The   micro-credit officer is lender’s primary interface with customers and   carries responsibility and ownership on critical aspects other than   business, such as brand image of the lender and micro-credit in the   market, identifying and addressing risks and ensuring adherence to the   process and regulations etc.

Of the total employee-base of over 3 Lakh people directly engaged   with micro-credit, nearly two-third work as micro-credit officers.

Given that the micro-credit business model is quite standard and   uniform, MFIN has launched these audiobooks as part of an industry-wide   on-line training-certification program that will train-assess-certify   micro-credit officers in an on-line environment on all essential   components of micro-credit necessary in their job including work  ethics.