This episode breaks down the real-world shift Airbnb made to an AI-driven review removal system and how hosts can get negative review removed within the new system.
Tony shares the exact framework he used to get two unfair reviews removed in under 90 minutes after weeks of failed attempts. Jordan adds insight on why strong systems, clear guest expectations, and consistent communication make these appeals stick.
If you’ve ever felt powerless dealing with retaliatory or irrelevant reviews, this one gives you a roadmap to take control again.
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