Mission Ops Possible - Ep. 9 - Martin Bouvier, Head of Customer Onboarding @ Qonto

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Mission: Ops possible. By Forest Admin

Forest Admin

9 episodes

3 weeks ago

Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.

Entrepreneurship

Business

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Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.

Entrepreneurship

Business

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Mission Ops Possible - Ep. 9 - Martin Bouvier, Head of Customer Onboarding @ Qonto

Mission: Ops possible. By Forest Admin

19 minutes 45 seconds

1 month ago

Mission Ops Possible - Ep. 9 - Martin Bouvier, Head of Customer Onboarding @ Qonto

Mission Ops: Possible

A podcast where top Ops leaders share strategies, challenges, and lessons from the field.

https://www.forestadmin.com/blog/tag/podcast

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Episode 9

Guest: Martin Bouvier, Head of Customer Onboarding at Qonto

Host: Guillaume, Head of Marketing at Forest Admin

------00:00 Introduction00:52 Meet Martin Bouvier from Qonto01:40 Understanding Qonto's Onboarding Process02:51 Challenges in Onboarding and Compliance04:41 Implementing Forest Workflows05:35 Benefits of Forest Workflows06:38 Pilot Project in Belgium09:28 Standardizing Procedures Across Markets11:13 Impact on Onboarding Teams16:38 Future of Forest Workflows and AI Integration18:02 Conclusion and Final Thoughts