
Mission Ops: Possible
A podcast where top Ops leaders share strategies, challenges, and lessons from the field.
https://www.forestadmin.com/blog/tag/podcast
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Episode 9
Guest: Martin Bouvier, Head of Customer Onboarding at Qonto
Host: Guillaume, Head of Marketing at Forest Admin
------00:00 Introduction00:52 Meet Martin Bouvier from Qonto01:40 Understanding Qonto's Onboarding Process02:51 Challenges in Onboarding and Compliance04:41 Implementing Forest Workflows05:35 Benefits of Forest Workflows06:38 Pilot Project in Belgium09:28 Standardizing Procedures Across Markets11:13 Impact on Onboarding Teams16:38 Future of Forest Workflows and AI Integration18:02 Conclusion and Final Thoughts