00:36 Intro
01:11 Michelle Sutter- VP of Sales Holland America
02:26 Life at Sea
02:39 British Columbia
03:38 Translating
04:12 I never sold
04:57 It isn't selling if you are sharing stories
05:32 The intersections of dominant themes
06:50 Tell a good story
07:48 A series of different stories
09:00 Aspiring for higher levels of leadership
09:31 Storytelling as a visual tool
09:56 Becoming the leader you never had
10:41 Managing vs Leading
12:38 Understanding the team members you are in service to
13:03 You're a Motivator
14:06 Building Culture
14:42 Snacks
15;30 Everybody Matters- Bob Chapman
16:44 Growth Mindset
18:05 Thinking Differently
18:22 External innovation
18:57 Work Human
20:12 Implement tangible takeaways
21:33 Clear intentions
22:07 A Cultural shift
22:52 Resistance
23:15 A learning circle
23:50 Carole Dwight- Mindset
25:25 Don't bring business cards
26:32 Making Connections
28:13 What would i do differently
29:58 Lack of self-awareness
30:19 Unintended consequences
32:02 Negative events with possible outcomes
32:30 The happiness advantage
34:20 Infinite positivity
35:33 A habit towards gratitude
36:35 Opportunity
37:29 Embracing change
37:57 Broadcasting happiness
39:56 Books as wine
40:29 The power lead
42:31 Fact checking
42:59 Contagious optimism
44:22 Rainbows and unicorns
46:13 Staying anchored
46:27 C.A.R.E
48:10 Personal Advisory Board
49:24 Ruffle some feathers
50:09 Radical shift