Episode 98: AI is Coming for Us

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MSP Chat

107 episodes

1 week ago

A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered

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Episode 98: AI is Coming for Us

MSP Chat

1 hour 8 minutes

2 weeks ago

Episode 98: AI is Coming for Us

Join Erick and Rich for a whirlwind visit to two tech conferences. First up is Ingram Micro’s ONE show, where they discuss the new definition of distribution in the age of AI as well as tactics for raising rates in response to rising costs without alienating your clients. Then, in a conversation recorded live at ConnectWise’s IT Nation 2025 conference, they bring you a conversation about the future of AI-powered service delivery with Lee Silverstone of service desk automation vendor zofiQ. And finally, one last thing: Forget about the World Series. The winner-take-all contest to watch is the Parallel Parking Championship.

Discussed in this episode:
zofiQ Takes on the Hyperautomation Big Boy
s Yes, There’s a Parallel Parking Championship, and I Was a Contender

Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.