Ready to take your MSP to the next level? Lets get your MSP going with insider tips and tricks from your host Harrison Baron and guests from around the world that have incredibly successful MSPs so we can learn together.
Ready to take your MSP to the next level? Lets get your MSP going with insider tips and tricks from your host Harrison Baron and guests from around the world that have incredibly successful MSPs so we can learn together.

Are you delivering what your clients really expect from their MSP? In this video, Harrison Baron breaks down exactly what customers want from managed service providers in 2025, and why most MSPs get it wrong. From reliability and communication to proactive support, transparency, and strategic guidance, you’ll learn how to turn satisfied clients into lifelong partners. Whether you’re running a small IT shop or scaling your MSP, this video gives you a clear roadmap for meeting and exceeding customer expectations. Watch until the end to learn how to stand out from competitors, prevent churn, and become the MSP your clients can’t live without.