Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. And one thing became clear along the way: Delivering great service isn’t just about the tools you use — it’s about curiosity, communication, and understanding the people behind every issue. In this episode, we’re joined by Amy Babinchak — a Microsoft MVP (18 times over), ...
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. And one thing became clear along the way: Delivering great service isn’t just about the tools you use — it’s about curiosity, communication, and understanding the people behind every issue. In this episode, we’re joined by Amy Babinchak — a Microsoft MVP (18 times over), ...
The Customer’s Customer: Guy Newton on Service That Actually Matters
MSP Service Delivery Mastery: Ctrl-Alt-Deliver
31 minutes
1 week ago
The Customer’s Customer: Guy Newton on Service That Actually Matters
Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. And one thing became clear along the way: Delivering great service isn’t just about the tools you use — it’s about curiosity, communication, and understanding the people behind every issue. In this episode, we’re joined by Guy Newton — a leader who has worked acros...
MSP Service Delivery Mastery: Ctrl-Alt-Deliver
Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. And one thing became clear along the way: Delivering great service isn’t just about the tools you use — it’s about curiosity, communication, and understanding the people behind every issue. In this episode, we’re joined by Amy Babinchak — a Microsoft MVP (18 times over), ...
