120 Curious About...Implementing an Interactive Website "Bot" Contact Us w/John Calhoun | Consumer Services Mgr

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My Curious Colleague ~ CPG CX

Denise Venneri

121 episodes

9 months ago

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

All content for My Curious Colleague ~ CPG CX is the property of Denise Venneri and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

120 Curious About...Implementing an Interactive Website "Bot" Contact Us w/John Calhoun | Consumer Services Mgr | McKee Foods Corp.

My Curious Colleague ~ CPG CX

22 minutes

9 months ago

120 Curious About...Implementing an Interactive Website "Bot" Contact Us w/John Calhoun | Consumer Services Mgr | McKee Foods Corp.

In the latest podcast episode (#120), we explore how replacing static web forms with an interactive bot Contact Us form can transform consumer engagement and streamline contact center operations. My colleague, @john Calhoun, Consumer Services Manager, at @McKee Foods Corp is here to help me with this topic.

🔗Podcast link of the @my curious Colleague podcast here: https://podcasts.apple.com/us/podcast/my-curious-colleague-cpg-cx/id1565590157

• 🎯 Enhanced User Experience: Find out how an interactive bot form transforms the traditional “contact us” experience into a dynamic, conversational journey.

• 📈 Continuous Improvement: Hear about the roadmap for evolving these tools—from enhancing user experience to integrating live chat and AI-driven insights planned for down the road.

I should mention, John is also a leader in his industry group, @socap international as the VP of Membership in the Southwest Region.