Episode 36: From TiVo to Triple Pumps: Can Starbucks Recapture the Coffeehouse Vibe? In this episode, BJ and Isaiah dive into a lively discussion on the shifts in retail and consumer culture, kicking off with some nostalgic banter about Saturday morning cartoons, TiVo, and how streaming has changed our media habits. They then dive into the main topic: Starbucks’ current struggles with balancing the convenience of mobile ordering and the classic coffeehouse experience that made it a staple in American communities. They discuss Starbucks’ recent sales slide, the challenges of an overly complex menu, and the impact of rising prices on customer loyalty. Isaiah shares a hot take on how mobile ordering might be eroding Starbucks’ community feel and suggests that separating mobile orders from the main seating area—similar to Chipotle’s “Chipotlane”—could help restore the in-store experience. The conversation also touches on McDonald’s recent partnership with Krispy Kreme, examining how strategic brand pairings can enhance customer experience and drive sales. BJ and Isaiah wrap up with their thoughts on how community-driven retail spaces are thriving, from Barnes & Noble’s bookstore revival to upscale shopping centers embracing “vibe” as a core selling point. With humor, pop culture references, and sharp insights, BJ and Isaiah explore what it will take for Starbucks—and retail spaces more broadly—to recapture a sense of community in an increasingly transactional world.