We’re all in it together – with Cat How

What does it mean to run a creative agency where radical transparency and empathy aren't buzzwords, but business fundamentals?

In this episode of NeverNot Creative, host Andy Wright sits down with Cat How, co-founder of design studio How & How, to talk about building a creative business that leads with values and doesn’t compromise on care, ethics, or ambition.

Cat opens up about launching How & How with her husband during the pandemic, creating a culture of honesty and mental health support, and why saying “no” to oil and gas clients is non-negotiable. From implementing a salary transparency framework to navigating creative rejection with care, Catshares how her team uses systems, structure, and shared values to protect their people and stay creatively sharp. This is a conversation for anyone who’s ever wondered how to build a business that actually walks its talk—and still makes beautiful, meaningful work.
🔎 Find Out More About Cat How
https://how.studio/
https://www.linkedin.com/in/cat-how-0499b9149/
https://www.instagram.com/how___studio/

⏱️ CHAPTERS
00:00 - Introducing Cat How
01:12 - From Journalism to Creative Direction
03:45 - Launching How & How in a Pandemic
06:20 - Structuring Culture: Transparency, Mentorship & Salary
10:15 - Saying No: The Moral Compass for Clients
13:30 - Turning Down Oil & Gas Work
15:10 - The Business Case for Salary Transparency
17:00 - Mental Health & Leadership Vulnerability
20:25 - Creative Rejection and Emotional Safety
24:15 - Why Client Services Matter More Than You Think
27:40 - Founders and the Loneliness of Leadership
31:00 - Firing Clients That Mistreat the Team
33:20 - Building Organic Culture, Not Beer Pong Fridays
36:00 - Leading with Empathy and Structure
39:40 - AI as a Creative Superpower

#nevernotcreative #mentalhealth #creativeagency