In this story-time episode we share the messy behind-the-scenes of a web project that didn't end as planned. What started as a standard design and development job ended with a new stakeholder, shifting requirements, an unpaid final invoice, and a threat to ruin our reputation if we pursued collections.

We break down what happened, how we documented every step, and the systems that protected us (contracts, sign-offs, paper trails). We also share what we’ll do differently next time and practical tips for freelancers and studios.

If you’ve ever had a client change the brief or refuse to pay, this one’s for you.