In this episode, Josh Lupresto and Billy Houghton discuss the evolving landscape of customer experience (CX) through the lens of artificial intelligence (AI). They explore the importance of continuous education, the journey of CX transformations, and the need for organizations to adapt to technological advancements. The conversation emphasizes the significance of understanding business processes, optimizing them for efficiency, and the role of advisors in guiding organizations through these changes. They also touch on the future of AI in enhancing customer experiences and the importance of building confidence in technology solutions.