Host Cindi Koetzle welcomes David Ly, CEO and Founder of Iveda, for a practical conversation on how AI is moving from buzzword to business-critical tool in HR, learning, and operations. Drawing on more than two decades in AI-powered video and vision technology, David explains why AI is suddenly “everywhere” now—affordable computing power, accessible interfaces, and off-the-shelf solutions—despite having been in the background of our lives for years in tools like streaming recommendations and automated data organization. He and Cindi explore how AI can transform onboarding and training by using video, computer vision, and augmented reality to capture best practices from tenured employees, provide real-time guidance to new hires, and act as a “force multiplier” for coaches and trainers. They also tackle employee concerns about job loss, reframing AI as a shift in roles rather than a replacement for humans, and discuss how better training, fewer errors, and faster support ultimately improve customer experience and ROI.
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Host Cindi Koetzle welcomes David Ly, CEO and Founder of Iveda, for a practical conversation on how AI is moving from buzzword to business-critical tool in HR, learning, and operations. Drawing on more than two decades in AI-powered video and vision technology, David explains why AI is suddenly “everywhere” now—affordable computing power, accessible interfaces, and off-the-shelf solutions—despite having been in the background of our lives for years in tools like streaming recommendations and automated data organization. He and Cindi explore how AI can transform onboarding and training by using video, computer vision, and augmented reality to capture best practices from tenured employees, provide real-time guidance to new hires, and act as a “force multiplier” for coaches and trainers. They also tackle employee concerns about job loss, reframing AI as a shift in roles rather than a replacement for humans, and discuss how better training, fewer errors, and faster support ultimately improve customer experience and ROI.
Engagement In, Satisfaction Out: The HR-Customer Connection
Nine To Thrive HR
31 minutes 52 seconds
1 month ago
Engagement In, Satisfaction Out: The HR-Customer Connection
On this episode of Nine to Thrive HR, host Cindi Koetzle chats with Kerry Hecht, Founder and CEO of 10K Humans, to explore the powerful intersection of market research and HR. Drawing on decades in an empathy-driven research field and her experience as a small-business owner, Kerry explains how customer insights translate into people strategies: attracting the right candidates, strengthening engagement, and retaining talent. The conversation unpacks why validated feedback loops matter, how employee engagement correlates with customer satisfaction, and what to do about common pitfalls—stakeholder bias, “respondent fatigue,” and the gap between stated values and lived experience. Kerry highlights the rise of personalization at scale through data and technology, and offers practical ways HR can borrow from research playbooks—continuous listening, iterative refinement, and persona development (including AI-assisted personas) to bring workforce data to life. Whether you’re designing programs, influencing senior stakeholders, or steering change one “toothpick turn” at a time, this episode delivers actionable ideas to make organizations more human-centric and competitive.
Nine To Thrive HR
Host Cindi Koetzle welcomes David Ly, CEO and Founder of Iveda, for a practical conversation on how AI is moving from buzzword to business-critical tool in HR, learning, and operations. Drawing on more than two decades in AI-powered video and vision technology, David explains why AI is suddenly “everywhere” now—affordable computing power, accessible interfaces, and off-the-shelf solutions—despite having been in the background of our lives for years in tools like streaming recommendations and automated data organization. He and Cindi explore how AI can transform onboarding and training by using video, computer vision, and augmented reality to capture best practices from tenured employees, provide real-time guidance to new hires, and act as a “force multiplier” for coaches and trainers. They also tackle employee concerns about job loss, reframing AI as a shift in roles rather than a replacement for humans, and discuss how better training, fewer errors, and faster support ultimately improve customer experience and ROI.
