Episode 035 – Customer Value, Expectation vs Entitlement

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NuTechLead with Marvin Gruensfelder

Marvin Gruensfelder

38 episodes

1 week ago

Our Podcast helps you to be more confident leaders by avoiding the traps of inexperience and gain realistic perspectives unlike theoretical videos. Join Marvin as interviewer and explorer of people management

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Episode 035 – Customer Value, Expectation vs Entitlement – with Tobias S. Witte

NuTechLead with Marvin Gruensfelder

36 minutes 39 seconds

2 years ago

Episode 035 – Customer Value, Expectation vs Entitlement – with Tobias S. Witte

I DEMAND! I WANT, I WANT, I WANT !

The entitled economy.

Overwhelmed with entitled new hires or entitled customers besieging negotiations?

Dr. Tobias S. Witte is Director Customer Value @Celonis. As the director customer value he earned the experience how to deal with expectation setting. Furthrmore, how to provide customer value in a feature centered tech world and help us handling expectation setting & entitlement handling.

In this episode we discuss:

How expectations increase overall.

How customer expectations turn into entitlement.

What problems a director customer value solves.

How do conversations transform leading with value driven discussions.

What the advantages are talking about values you bring to the table rather than talking about your own expectations.

How value discussions in Germany vs your USA differentiate from one another.

Find Tobias on LinkedIn: Dr. Tobias S. Witte (Doc T) | LinkedIn