Rich Hua is a technology strategist and innovation evangelist, and he currently serves as the Worldwide Head of EPIC Leadership at AWS. His mission is to upskill leaders in emotional intelligence and interpersonal dynamics, enabling them to lead with greater Empathy, Purpose, Inspiration, and Connection (EPIC). Rich has spent decades training and mentoring people in leadership and interpersonal skills—from CEOs to aspiring managers to early career professionals. He is the founder of EQ@Amazon which, at 70,000 members, composes the largest corporate-based EQ community of practice in the world. Building on his internal success, Rich launched the EPIC program to empower AWS customers with emotional-social skills to augment their adaptability, resilience, and innovation. Rich is a global thought leader who has been featured in The Guardian, Washington Post, and AWS Executive Insights, and his keynotes and workshops consistently receive the highest ratings at large-scale events such as re:Invent, ExecLeaders, and Imagine for Nonprofits. He and his team have reached over 1.3 million Amazonians and customers with EPIC skills, and his training content has been integrated into onboarding, sales, and leadership development programs across multiple divisions of Amazon globally. Learn more about Rich at his EPIC EQ website: www.richardhua.co.