
Mary shares her call center journey from starting her call center career in 2006 to becoming a successful virtual professional.
She opens up about the challenges she faced, including career setbacks, personal struggles, and the transition from BPO life to working from home. Ikinuwento din niya ang isang ex na hindi pala single, ang pagbibenta niya ng baked mac that "tastes better than your ex," and eventually, meeting "The One" on the call center floor.
Mary also discusses the valuable lessons she learned and offers advice to those considering a career in the BPO industry.
00:00 Introduction and Early Career
00:24 Entering the Call Center Industry
00:52 Challenges and Adjustments
03:13 Career Progression and Setbacks
06:08 Transition to Virtual Assistance
07:03 Reflections on BPO Life
21:43 Advice for Aspiring Call Center Agents
24:39 Would You Rather Segment
28:26 Final Thoughts
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Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? And solution ng iba, find another work. And suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit