Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t. In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs. This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops.
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Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t. In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs. This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops.
Ep. 74 - The Clickable Service Drive: Digital Fast Signs, QR Cards & the ServiceAdvisor.com Launch
On The Drive
37 minutes
3 months ago
Ep. 74 - The Clickable Service Drive: Digital Fast Signs, QR Cards & the ServiceAdvisor.com Launch
This week, Steve Schau joins Cindy to unpack how Fast Digital's QR-code menus, and e-business cards remove friction on the service drive 👉 Special Giveaway Alert! Steve is giving away 50 FREE e-business cards each powered with a custom landing page. The first 100 listeners who sign up will be entered into a special drawing—50 winners out of 100 entries. Do you feel lucky? Plus, Steve announces the launch of ServiceAdvisor.com, a new LinkedIn-style platform exclusively built for and used by au...
On The Drive
Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t. In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs. This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops.
