In this episode of OpsTalks, host Andre interviews Ray Hespen, CEO of Property Meld, a company that has revolutionized maintenance operations in the PropTech space. Ray shares his journey from a mining engineering background to becoming a thought leader in the real estate technology sector. The conversation delves into the challenges of starting a business, the importance of understanding customer needs, and the operational hurdles faced as a CEO. Ray emphasizes the significance of data-driven decisions in enhancing maintenance operations and discusses the future of property management. In this episode, Ray Hespen discusses the critical aspects of property management, focusing on resident needs, the integration of technology, and the role of AI in enhancing maintenance solutions. He shares insights on the importance of user experience, strategic acquisitions, and cultivating a strong company culture in South Dakota. Ray emphasizes the significance of work-life balance and the support of family in his entrepreneurial journey, while also promoting the upcoming maintenance conference aimed at improving industry practices.

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