Ep 222 Re-Release: Highlights from the Experience Mindset, a Book by Tiffani Bova: Where EX & CX are Intricately Intertwined

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/14/6c/f4/146cf408-2567-4699-69ac-092d788fea64/mza_17116615391434009775.jpg/600x600bb.jpg

Out of the Hourglass

Nolan Consulting Group

259 episodes

1 week ago

Out of the Hourglass, presented by Nolan Consulting Group, is here to help Small Business Owners and Contractors alike visualize their goals, develop their team & build sustainable growth. You'll hear from our panel of NCG Coaches on a variety of topics, guest speakers from top industry resources, Business Owners sharing best practices and a focus on strategies across sales, marketing, business planning, human resources and more. We're here to take you "out of the hourglass" and reach YOUR Summit.

All content for Out of the Hourglass is the property of Nolan Consulting Group and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Management

Business,

Entrepreneurship

Ep 222 Re-Release: Highlights from the Experience Mindset, a Book by Tiffani Bova: Where EX & CX are Intricately Intertwined

Out of the Hourglass

41 minutes

3 weeks ago

Ep 222 Re-Release: Highlights from the Experience Mindset, a Book by Tiffani Bova: Where EX & CX are Intricately Intertwined

We're re-releasing our very first episode of 2025 for a special reason - author Tiffani Bova was keynote speaker at this week's Grand Summit Conference in Seattle! When Colin and I discussed "The Experience Mindset" at the start of this year, we had no idea she'd soon be joining us to explore our conference theme: "The Intersection of Leadership & Technology." Her insights on how Customer Experience and Employee Experience are intricately intertwined made this the perfect way to kick off the Summit, examining why companies that excel in both areas achieve true growth and success.

Today’s Podcast is brought to you by PaintScout.