Leave a comment or suggestion This episode looks at WFM from a different perspective - does Ops really need a team of people to build schedules, or can they run their own rosters on Excel? Is it necessary for a business to actually have a forecast, or can they get by with merely guessing. Was there ever a situation where the answer was ‘Maybe WFM can benefit us’? Hopefully this episode can turn that ‘Maybe’ in ‘Definitely’. 1. The Burst Fire Hydrant Moment - It’s not bad luck, it’s a mi...
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Leave a comment or suggestion This episode looks at WFM from a different perspective - does Ops really need a team of people to build schedules, or can they run their own rosters on Excel? Is it necessary for a business to actually have a forecast, or can they get by with merely guessing. Was there ever a situation where the answer was ‘Maybe WFM can benefit us’? Hopefully this episode can turn that ‘Maybe’ in ‘Definitely’. 1. The Burst Fire Hydrant Moment - It’s not bad luck, it’s a mi...
Discover how high-performing WFM teams inspire trust and drive success - Leading from the Front
Outpost WFM: Project OutCast
4 minutes
7 months ago
Discover how high-performing WFM teams inspire trust and drive success - Leading from the Front
Leave a comment or suggestion Can WFM lead Ops teams to better results — not by force, but by example? In this episode I cover: 1. WFM: More Than Just Schedulers. 2. Productivity Starts at the Top. 3. Want Ops to Stick to the Plan? 4. Contact Centre Leadership, Reinvented.
Outpost WFM: Project OutCast
Leave a comment or suggestion This episode looks at WFM from a different perspective - does Ops really need a team of people to build schedules, or can they run their own rosters on Excel? Is it necessary for a business to actually have a forecast, or can they get by with merely guessing. Was there ever a situation where the answer was ‘Maybe WFM can benefit us’? Hopefully this episode can turn that ‘Maybe’ in ‘Definitely’. 1. The Burst Fire Hydrant Moment - It’s not bad luck, it’s a mi...
