Leave a comment or suggestion This episodes covers a different side of working in WFM - not what’s seen on the Job Spec, not the fancy building you’ll be working in or how popular the company is. I go through my journey in WFM and cover the things that I have never seen on any WFM job ad but found that these skills are worth more than the actual WFM skills, to make a career. Based on a true story. Support the show
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Leave a comment or suggestion This episodes covers a different side of working in WFM - not what’s seen on the Job Spec, not the fancy building you’ll be working in or how popular the company is. I go through my journey in WFM and cover the things that I have never seen on any WFM job ad but found that these skills are worth more than the actual WFM skills, to make a career. Based on a true story. Support the show
Discover how high-performing WFM teams inspire trust and drive success - Leading from the Front
Outpost WFM: Project OutCast
4 minutes
5 months ago
Discover how high-performing WFM teams inspire trust and drive success - Leading from the Front
Leave a comment or suggestion Can WFM lead Ops teams to better results — not by force, but by example? In this episode I cover: 1. WFM: More Than Just Schedulers. 2. Productivity Starts at the Top. 3. Want Ops to Stick to the Plan? 4. Contact Centre Leadership, Reinvented.
Outpost WFM: Project OutCast
Leave a comment or suggestion This episodes covers a different side of working in WFM - not what’s seen on the Job Spec, not the fancy building you’ll be working in or how popular the company is. I go through my journey in WFM and cover the things that I have never seen on any WFM job ad but found that these skills are worth more than the actual WFM skills, to make a career. Based on a true story. Support the show
