WFM Analytics: Your Competitive Edge - WFM Analytics in Outbound Sales

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Outpost WFM: Project OutCast

Corey Sewpersad

18 episodes

1 week ago

Leave a comment or suggestion This episodes covers a different side of working in WFM - not what’s seen on the Job Spec, not the fancy building you’ll be working in or how popular the company is. I go through my journey in WFM and cover the things that I have never seen on any WFM job ad but found that these skills are worth more than the actual WFM skills, to make a career. Based on a true story. Support the show

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Business

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WFM Analytics: Your Competitive Edge - WFM Analytics in Outbound Sales

Outpost WFM: Project OutCast

3 minutes

6 months ago

WFM Analytics: Your Competitive Edge - WFM Analytics in Outbound Sales

Leave a comment or suggestion If you tuned into our last episode where we explored "Applying WFM in Outbound Contact Centres," then you're going to love today’s deep dive — because now we're taking it one step further: what if we could measure and prove the real financial gains of smart WFM Analytics? In this episode I cover: 1: The Productivity Sweet Spot. 2: The Myth of Headcount Cuts. 3: R58,000 Without Spending a Cent. 4: WFM Analytics: Your Competitive Edge.