Leave a comment or suggestion This episode looks at WFM from a different perspective - does Ops really need a team of people to build schedules, or can they run their own rosters on Excel? Is it necessary for a business to actually have a forecast, or can they get by with merely guessing. Was there ever a situation where the answer was ‘Maybe WFM can benefit us’? Hopefully this episode can turn that ‘Maybe’ in ‘Definitely’. 1. The Burst Fire Hydrant Moment - It’s not bad luck, it’s a mi...
All content for Outpost WFM: Project OutCast is the property of Corey Sewpersad and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Leave a comment or suggestion This episode looks at WFM from a different perspective - does Ops really need a team of people to build schedules, or can they run their own rosters on Excel? Is it necessary for a business to actually have a forecast, or can they get by with merely guessing. Was there ever a situation where the answer was ‘Maybe WFM can benefit us’? Hopefully this episode can turn that ‘Maybe’ in ‘Definitely’. 1. The Burst Fire Hydrant Moment - It’s not bad luck, it’s a mi...
WFM Analytics: Your Competitive Edge - WFM Analytics in Outbound Sales
Outpost WFM: Project OutCast
3 minutes
7 months ago
WFM Analytics: Your Competitive Edge - WFM Analytics in Outbound Sales
Leave a comment or suggestion If you tuned into our last episode where we explored "Applying WFM in Outbound Contact Centres," then you're going to love today’s deep dive — because now we're taking it one step further: what if we could measure and prove the real financial gains of smart WFM Analytics? In this episode I cover: 1: The Productivity Sweet Spot. 2: The Myth of Headcount Cuts. 3: R58,000 Without Spending a Cent. 4: WFM Analytics: Your Competitive Edge.
Outpost WFM: Project OutCast
Leave a comment or suggestion This episode looks at WFM from a different perspective - does Ops really need a team of people to build schedules, or can they run their own rosters on Excel? Is it necessary for a business to actually have a forecast, or can they get by with merely guessing. Was there ever a situation where the answer was ‘Maybe WFM can benefit us’? Hopefully this episode can turn that ‘Maybe’ in ‘Definitely’. 1. The Burst Fire Hydrant Moment - It’s not bad luck, it’s a mi...
