Leave a comment or suggestion This episodes covers a different side of working in WFM - not what’s seen on the Job Spec, not the fancy building you’ll be working in or how popular the company is. I go through my journey in WFM and cover the things that I have never seen on any WFM job ad but found that these skills are worth more than the actual WFM skills, to make a career. Based on a true story. Support the show
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Leave a comment or suggestion This episodes covers a different side of working in WFM - not what’s seen on the Job Spec, not the fancy building you’ll be working in or how popular the company is. I go through my journey in WFM and cover the things that I have never seen on any WFM job ad but found that these skills are worth more than the actual WFM skills, to make a career. Based on a true story. Support the show
Why Most Outbound WFM Plans Fail - Getting WFM to work in Outbound Sales Teams
Outpost WFM: Project OutCast
4 minutes
6 months ago
Why Most Outbound WFM Plans Fail - Getting WFM to work in Outbound Sales Teams
If you’re using agent call volumes to forecast outbound workload… you’re doing it wrong. What you're really forecasting is past 'agent behaviour' and not future 'business demand'. And that’s why your schedules don’t work—and your team ignores them. In this episode I cover: 1: The Forecasting Trap 2: Why Most Outbound WFM Plans Fail 3: WFM Isn’t Just Scheduling 4: One Simple Change = 38 Extra Sales a Day 5: You Can’t Manage What You Don’t Understand
Outpost WFM: Project OutCast
Leave a comment or suggestion This episodes covers a different side of working in WFM - not what’s seen on the Job Spec, not the fancy building you’ll be working in or how popular the company is. I go through my journey in WFM and cover the things that I have never seen on any WFM job ad but found that these skills are worth more than the actual WFM skills, to make a career. Based on a true story. Support the show
