What good is a dashboard if no one’s using it?
In this episode, Jeannine Zito, senior manager of global knowledge solutions at Cleary Gottlieb, talks about how her background in banking shaped the way she thinks about data, strategy, and transformation inside major law firms. She gets into what happens when firms wait too long for the “perfect” data strategy, how information overload slows down adoption, and why the real driver of insight isn’t spreadsheets—it’s storytelling.
Jeannine also shares what it was like to move from JP Morgan into legal, what she learned rolling out a new intranet and firm directory in just nine months, and why the firms getting it right today are focused on building data cultures—not just tech stacks.
Timestamps:
(00:00) Intro
(01:09) Janine's career journey: from banking to law
(04:39) Challenges and epiphanies in data management
(11:11) The importance of data quality and context
(14:14) Leveraging data for strategic decisions
(23:49) Future of data and AI in legal industry
(33:54) Balancing immediate wins with long-term strategy
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