Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
John Wilson
293 episodes
2 days ago
In this episode, John Wilson and guest Rich Jordan dig into one of the scariest (and most valuable) moves you can make in home service: rebranding multiple companies into a single brand. Rich runs three acquired companies across New Hampshire and New Jersey…and he’s in the middle of rolling them all into one new identity: High Ground Service Pros. They walk through why he’s willingly tearing down a strong local brand (Sanford), what’s driving the decision, and how he’s trying to avoid losing ...
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In this episode, John Wilson and guest Rich Jordan dig into one of the scariest (and most valuable) moves you can make in home service: rebranding multiple companies into a single brand. Rich runs three acquired companies across New Hampshire and New Jersey…and he’s in the middle of rolling them all into one new identity: High Ground Service Pros. They walk through why he’s willingly tearing down a strong local brand (Sanford), what’s driving the decision, and how he’s trying to avoid losing ...
#248 Inside the $150M Operator Playbook: How Sierra Scaled Fast
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
22 minutes
1 month ago
#248 Inside the $150M Operator Playbook: How Sierra Scaled Fast
Live from Pantheon, John sits down with RJ Magee (Sierra) and Tyson Chen (Avoca AI) to talk about the future of technology in home service — from AI call centers to multi-location growth and ServiceTitan integration. RJ shares how Sierra grew to 6 companies across 5 states through strategic acquisitions, while Tyson explains how Avoca’s AI agents are transforming call centers — booking jobs, handling overflow, and integrating directly with CRMs. They unpack what it really takes to expand acro...
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
In this episode, John Wilson and guest Rich Jordan dig into one of the scariest (and most valuable) moves you can make in home service: rebranding multiple companies into a single brand. Rich runs three acquired companies across New Hampshire and New Jersey…and he’s in the middle of rolling them all into one new identity: High Ground Service Pros. They walk through why he’s willingly tearing down a strong local brand (Sanford), what’s driving the decision, and how he’s trying to avoid losing ...
