In this uplifting episode of Paradigm Playbook, host Steve Cook sits down with Marcella Miciano, CEO and founder of Vivid Motivation and a certified John Gordon trainer. Marcella shares her journey from running swim schools and youth camps to launching Vivid Motivation — a company dedicated to helping teams thrive through positivity, energy, and purposeful culture-building. Together, Steve and Marcella explore the principles behind John Gordon’s bestselling book “The Energy Bus,” breaking dow...
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In this uplifting episode of Paradigm Playbook, host Steve Cook sits down with Marcella Miciano, CEO and founder of Vivid Motivation and a certified John Gordon trainer. Marcella shares her journey from running swim schools and youth camps to launching Vivid Motivation — a company dedicated to helping teams thrive through positivity, energy, and purposeful culture-building. Together, Steve and Marcella explore the principles behind John Gordon’s bestselling book “The Energy Bus,” breaking dow...
Unreasonable Hospitality: How to Give the Best Service | Playmakers Replay
Paradigm Playbook
32 minutes
1 month ago
Unreasonable Hospitality: How to Give the Best Service | Playmakers Replay
What does it take to deliver truly unforgettable service? In this Playmakers Replay episode of the Paradigm Playbook Podcast, hosts David Kozak and Steve Cook unpack the powerful concept of Unreasonable Hospitality—inspired by the legendary Eleven Madison Park. Discover how going the extra mile can transform customer relationships, build loyalty, and set your sports business apart. From small, thoughtful gestures to strategic culture shifts, learn practical ways to elevate every customer inte...
Paradigm Playbook
In this uplifting episode of Paradigm Playbook, host Steve Cook sits down with Marcella Miciano, CEO and founder of Vivid Motivation and a certified John Gordon trainer. Marcella shares her journey from running swim schools and youth camps to launching Vivid Motivation — a company dedicated to helping teams thrive through positivity, energy, and purposeful culture-building. Together, Steve and Marcella explore the principles behind John Gordon’s bestselling book “The Energy Bus,” breaking dow...
