Why low fraud isn’t always a win, with Galit Shani-Michel of Forter

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Payments Unfiltered

Primer.io

10 episodes

1 month ago

Join Theo Spyrides, Head of Product at Primer for your much-needed dose of honest payments chat. In each episode Theo will dive into the payments ecosystem, exploring the personal journeys of those at the coalface, attempting to answer the big questions that’ll define where the ecosystem is heading, and, of course, have some fun along the way.

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Why low fraud isn’t always a win, with Galit Shani-Michel of Forter

Payments Unfiltered

28 minutes 31 seconds

5 months ago

Why low fraud isn’t always a win, with Galit Shani-Michel of Forter

Low fraud and chargeback rates? Great. But what if it’s costing you customers?

In this episode of Payments Unfiltered, host Theo Spyrides is joined once again by Galit Shani-Michel, VP of Emerging Products at Forter, to explore the hidden risks of a “zero fraud” mindset.

From KPI misalignment to false declines and friction-filled 3DS flows, Galit explains how well-meaning fraud strategies can quietly damage conversion, customer experience, and long-term growth.

What you'll learn:

Why a 0% fraud rate could mean you're blocking good customers
How fraud, payments, and CX teams can work better together
Where fraud actually happens (hint: it’s not just checkout)
The importance of owning complete rate, not just auth rate
Real examples of strategy changes that boosted revenue