Jason and Will are joined by Andrew Wang, CEO of Valon, who leads us through the intricate inner-workings of mortgage servicing industry. Home ownership and therefore mortgages are a staple of American life. The average homeowner in the US has nearly 80% of their net worth tied to their home’s value. While much attention is paid to mortgage origination—the initial loan—mortgage payments need to be collected over 10, 20, and 30 years. That is the role of mortgage servicing—a surprisingly critical role in the stability of the US economy as the Great Financial Crisis pulled into sharp relief. In this episode, Andrew breaks down the evolution of mortgaging services over the years, from its origins in the post-depression era, to the impact of the 2008 financial crisis. We also discuss the industry’s structural composition and incumbent players who have been unable or unwilling to keep up with the pace of modern innovation. Valon taken a holistic and homeowner-centric view of the world, leading them to new and exciting opportunities to not only improve the mortgage servicing experience but also homeownership itself.