Using human-centered design to build a team and IT ecosystem with Rachel Higham of WPP

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Pivotal with Hayete Gallot

Microsoft

25 episodes

4 months ago

At the center of every technology transformation are people with visionary ideas for innovation, and the drive to push them forward. Pivotal with Hayete Gallot from Microsoft spotlights the heroes who are giving technology its purpose and driving impact for their business, community, and society.

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Technology

Business,

Management

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Using human-centered design to build a team and IT ecosystem with Rachel Higham of WPP

Pivotal with Hayete Gallot

33 minutes 56 seconds

2 years ago

Using human-centered design to build a team and IT ecosystem with Rachel Higham of WPP

Rachel Higham, CIO of WPP, reflects on the principles of human-centered design and how it helped her not only overhaul the company’s global IT organization but also craft the team that planned and carried out the work. In prioritizing human experience, growth mindset, and service to employees and clients, Rachel and her tight-knit crew kept their “big rules” in perspective to reset WPP’s technology ecosystem according to the everyday ways their 130,000 colleagues engage with it.

Link to full episode transcript.

Produced by Larj Media.