Hello, lifelong learners and booklovers.
Do you budget for hospitality? Is generosity that important to you? That sounds unreasonable, right?
We are absolutely thrilled to have you tune in to another game-changing episode of Worthscope’s Playing Books podcast.
Today, we explore a book that doesn’t just change how you do business; it changes how you treat people. We are discussing the transformative surprises of “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara.
Will Guidara took Eleven Madison Park from a struggling, middling brasserie to the #1 Best Restaurant in the World. How? Not just by serving better food, but by serving people in a way that was so over-the-top, so thoughtful, and so "unreasonable," that it became legendary.
In this episode, you will learn:
The difference between Service and Hospitality: Service is getting the right plate to the right person (Black & White). Hospitality is how you make them feel while doing it (Color).
The Legend of the Hot Dog: The iconic story of how a cheap street hot dog served on fine china changed the trajectory of a business forever.
The Rule of 95/5: How to manage 95% of your budget down to the penny so you can spend the last 5% "foolishly" on creating hospitality.
Improvisational Hospitality: How to stop treating customers like transactions and start treating them like VIPs in your own home.
As a CEO, a freelancer, parent, athlete, entrepreneur, delivery driver, teacher, or just someone who wants to build better relationships, this episode is your masterclass in the power of human connection.
We know life moves fast. You want the knowledge, but you don’t always have the time to sit down with a book. The Playing Books Podcast bridges that gap. We curate and deliver audio versions of the world’s most impactful and best-selling books for demanding professionals, students, young people, leaders, lifelong learners, and anyone looking to learn on the go.
However, nothing beats reading the actual book. We encourage you to purchase a copy of this practical book for your library. It is available on Amazon and at your local independent bookstores.
Please, share your feedback. What was your favorite "unreasonable" takeaway? Follow and subscribe, please.
Thank you.