#16 Blameless Engineering at ASOS

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Post Mortem

François Paupier

26 episodes

1 week ago

In Post Mortem, engineers reflect on real-life incidents of IT systems they experienced. In each episode, we zoom on a specific event, ranging from a system outage, a cyber-attack, or a machine learning algorithm going wild with production data. We try to understand what happened and how the people behind those systems solved the situation. Along the way, you'll get hands-on advice shared by experienced practitioners that you can implement within your team to limit the risk of such incidents.

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#16 Blameless Engineering at ASOS

Post Mortem

24 minutes 10 seconds

3 years ago

#16 Blameless Engineering at ASOS

Steve Withey, Principal Software Engineer @ ASOS, walks us through the journey ASOS tech teams followed towards adopting a blameless postmortem culture.

In today's episode, we cover:

What motivated this transition towards a blameless PM culture and how it happened;
How to drive the cultural change among your team to make this blameless approach work and actually deliver better incident resolution techniques.
We're human after all, so what to do when the situation is so tense as we are about to fail the process? Steve shares what worked at ASOS in such cases.

Resources

Playing the blame-less game, ASOS Tech Blog, Medium. In this article, Steve shares tips and tricks learned during ASOS adoption of blameless PostMortem culture. https://medium.com/asos-techblog/playing-the-blame-less-game-3708f8195344

Google Site Reliability Engineering books, available for free online, are once again a reference. You may not find that everything applies to your org, but going through this book will for sure spark ideas and inspirations for processes you can implement within your team. https://sre.google/books/