In this episode we’re going to cover how to add value for your customers with the right systems & processes with Emily & Frank Monzo of Monzo’s Home Repair. The Home Repair business is often left out when people think of the big home service businesses like roofing, HVAC, Plumbing, or Electrical. Emily & Frank shed light on how this industry is needed for homeowners.
Emily & Frank dive into how they approach their estimates when they initially meet the homeowner or business owners. They talk about how you ask the right questions to get what is needed from homeowners to provide the proper estimate for their project. The customer experience and transparency is key in their process to winning their business.
We get into how to stay profitable with your estimates and continue to provide value to the customer. Emily & Frank also talk about the biggest obstacles they had to tackle to grow their business plus their thoughts on what they think is needed in the construction industry to move it forward.
Frank Monzo has 25 years in and is 4th generation in the industry. He holds an EPA license and continues to work to improve the industry and its reputation with the public. He wants to change the business by providing a quality service and educating those just starting out as well as the general public. Frank started Monzo’s Home Repair almost 2 years ago and has made a significant dent in the south Florida market.
Emily Monzo has provided business development assistance to franchise owners, healthcare facilities, home inspection, industrial a/c, and the marine industry. She has previously been a coach for new agents and agents looking to expand their real estate business. Her graduate degree held an emphasis on data analytics and visualization.
Monzo’s Home Repair does everything but roofs. Monzo’s Home Repair is contracted with many major known brands to handle their service needs. Some of these are through maintenance companies and others directly.
They have gained a reputation in the industry and are often referred by current maintenance companies to their peers. Their clientele has included public known figures, high net worth individuals, and your neighbor next door. Regardless of the individual, everyone receives the same exceptional service.
We believe in providing our customers a transparent process with options along the way. We also work diligently to educate those we work with to further expand their understanding. We make sure that all decisions are made with the customers’ best interest in mind.
Emily & Frank Monzo, Managing Partners of Monzo’s Home Repair
Website: https://monzoshomerepair.com/
Facebook: https://www.facebook.com/MonzosHomeRepair
Instagram: https://www.instagram.com/monzoshome/
TikTok: https://www.tiktok.com/@monzohomerepair